GOVERNMENT • DIGITAL SERVICES • LOGISTICS INTEGRATION

Revolutionizing Citizen Services with DHL & Sitefinity Integration

Enabling seamless cross-border document processing for a national government through integrated logistics and secure payment workflows.

Sitefinity CMS DHL Logistics API CyberSource Payments Embassy Integration Real-time Tracking
THE CHALLENGE

Complex Cross-Border Document Processing Requirements

A national government needed to revolutionize its citizen service platform, enabling citizens to submit, process, and receive documents seamlessly across borders. The solution required integrating logistics workflows with DHL to manage complex international shipping, as well as secure payment processing with CyberSource for user convenience.

Government office building

Streamlined Citizen Services

Single platform handling document submission, international logistics, embassy coordination, and secure payment processing

Manual Document Workflows

Citizens faced cumbersome manual processes for submitting documents requiring international attestation. Each submission required multiple touchpoints, long processing times, and limited visibility into document status throughout the journey.

Complex Logistics Coordination

Managing international document shipping required coordinating pickups from citizens, routing to embassies worldwide, handling attestation at government service centers, and ensuring secure return delivery—all requiring separate manual interventions.

Payment Processing Integration

The platform needed to support secure online transactions for document services while maintaining compliance with global payment security standards and providing real-time payment validation for smooth workflows.

Scalability and Security Requirements

The solution needed to handle high volumes of sensitive government documents while ensuring data security throughout the entire workflow, from initial submission to final delivery back to citizens.

THE SOLUTION

Integrated Sitefinity Platform with DHL and CyberSource

We developed a comprehensive Sitefinity-based solution that integrates DHL's logistics API and CyberSource payment processing. The system enables citizens to submit documents online, automatically schedules DHL pickups with inbound and outbound labels, provides real-time tracking, and manages final attestation and delivery—all through a single checkout experience.

DHL Logistics API Integration

Automated scheduling of DHL pickups from citizens' locations with inbound and outbound labels, real-time tracking throughout international transport, and managed delivery to embassies or government service centers worldwide.

Technical Implementation: Sitefinity custom modules integrating with DHL API endpoints for pickup scheduling, label generation, and tracking status updates

CyberSource Payment Processing

Secure online transactions for document services with real-time payment validation, ensuring smooth workflows while maintaining compliance with global payment security standards.

Technical Implementation: Sitefinity integration with CyberSource payment gateway, handling secure tokenization and PCI compliance requirements

Single Checkout Experience

Citizens can submit documents, pay for services, and track the entire journey from submission through embassy attestation to final delivery—all managed through one integrated platform.

Technical Implementation: Unified Sitefinity workflow combining document management, payment processing, and logistics tracking in a single user interface

Embassy Network Integration

Streamlined process handles document routing to embassies in other countries, manages attestation at government service centers, and coordinates return delivery to citizens—eliminating manual intervention.

Technical Implementation: Sitefinity workflow engine managing multi-step processes with status tracking and notifications at each stage

Technology integration dashboard

End-to-End Automation

Fully trackable workflow from submission to delivery, eliminating manual intervention and reducing processing times significantly

Facing Similar Government Integration Challenges?

Sitefinity's flexible architecture enables complex integrations with logistics providers, payment gateways, and government systems while maintaining security and scalability.

Schedule Consulting Call View More Case Studies